Salon Policy
Appointment Cancellation & No Show Policy
We kindly ask that if you wish to cancel your appointment that you give us at least 48 hours notice. Any deposits given for services (e.g. Remi Cachet extensions) will be lost if 48 hours is not given. If you book your appointment via our online booking system and do not adhere to our 48 hour cancellation, the salon reserves the right to charge you up to the balance of your booking left to pay in salon by way of your online payment method.
In the event that you do not show up to your appointment, you will lose any deposit paid to secure the appointment and you will be required to give a deposit for your next appointment. If you miss three consecutive appointments without contacting the salon, you will be unable to schedule future appointments. If you booked your appointment using our online booking system and do not show up for your appointment the salon reserve the right to charge you up to the balance of your booking left to pay in salon by way of your online payment method.
This policy is in place out of respect for our staff members and clients. Cancellations with less than 48 hours notice are difficult to fill.
Lateness Policy
If for any reason you are running late for your appointment please call us on 01276 856249.
We work very hard to schedule the right amount of time for each service. Accommodating late guests is often impossible without disrupting every other guest scheduled that day. Please be aware that in the unfortunate event you are late, we cannot guarantee that your services will be performed that day. Lateness of 10 minutes or more may require rescheduling your appointment for another day and the loss of your deposit.
Deposits for Appointments
We are sorry we have to take deposits for appointments at The Cutting Room but ‘No Shows’ to appointments really impacts our talented team’s income.
There is up to a 50% deposit payable for all colour appointments.
Deposits will be deducted from your bill in the salon. Deposits are fully refundable / transferable if 48 hours notice is given for any cancellations. Please see our lateness policy as deposits will be forfeited if you are past the cut off time to carry out your appointment.
Service Satisfaction
If after your appointment you are not satisfied with your service, we ask you to please contact the salon within 7 days of that service. We would like every opportunity to meet and exceed your expectations, as we value you as a client. If you have simply changed your mind or if you return after the 7 days, normal charges will apply. If you have altered or attempted to alter a hair colour or cut yourself or by a third party this guarantee becomes null and void.
In the event you do not show up to your appointment, you will lose and deposit paid to secure the appointment and you will be required to give a deposit for your next appointment. If you miss three consecutive appointments without contacting the salon, you will be unable to schedule future appointments.
Skin Testing
A skin test is required for all new clients, as well as clients who have not had their colour done within 3 months. If a skin test is required for your colour services and you fail to have one done, then we have no choice but to cancel your appointment. Skin tests must be carried out 48 hours or before your appointment. At The Cutting Room we insist on following the rules and regulations of the manufacturers that supply our colour for your own safety and well being. It is very rare for a reaction to occur, but if it does it can be very severe and can even cause hospitalisation. This is a risk that we are not willing to take.
Colours
If additional tubes of colour are required for longer/ thicker hair, we will charge £12 per tube required.
Appointments with a Graduate Colourist & Stylist
Please beware that a Graduate Colourist is a team member that has just completed their training, as such appointments may take longer and results can vary from your specific brief. If you have a very particular end goal in mind for your hair then please book with a more senior member of our team.
Plus Ones
If you require a chaperone to accompany you to your appointment please let our front of house team know. We are a small boutique salon with limited space for our clients to relax, so if you anticipate someone accompanying you to the salon please notify us in advance.
Personal Belongings
The company will not accept any responsibility for the loss or damage (including clothing) to any personal belongings that you bring to the salon with you.
While The Cutting Room team will always endeavour to keep your personal belongings safe and undamaged, we cannot accept any responsibility for loss or damage of your personal possessions while on the premises. We do take every precaution possible to protect your clothes from colour but we would advise you to wear something appropriate to avoid disappointment. High necklines and collars are best avoided.
We highly recommend not wearing expensive clothing while getting your hair coloured at the salon.
Gift Vouchers
No refunds will be given for gift voucher purchases. Gift vouchers are NOT redeemable for cash. Gift vouchers are valid for 12 months from the purchase date. Gift vouchers are redeemable in salon only against products and services. If change is required this will be given in the form of a credit on your profile at the salon to be redeemed on your next visit.
1. Vouchers are valid for a year from purchase and can not be used after that date.
2. Vouchers cannot be replaced if lost, stolen or destroyed.
3. Vouchers cannot be refunded or exchanged for cash or other denominated vouchers.
4. If an intended purchase is for a higher amount than the face value of the voucher(s), the difference can be made up with a credit card/cash payment. If it is less, then change cannot be given.
5. Vouchers cannot be used in conjunction with any special promotions, discount, coupons or cards.
6. Vouchers cannot be sold to any third parties without our consent. If we do give our consent then such consent may be subject to any conditions which we impose. In any event, you may not sell the Vouchers through the internet without our express written consent, which you must obtain before making any such sale. We reserve the right at all times to refuse to permit any sale of Vouchers by you to a third party.
7. Vouchers can only be redeemed in The Cutting Room salon.
8. Vouchers can not be redeemed online, via post or via telephone.
9. Vouchers are redeemable against all services and products sold in The Cutting Room salon.
Payment
We accept all major cards. Please note that all prices displayed online are subject to consultation and all prices are inclusive of VAT.
